Information Center
For Information or Wholesale Inquiries Contact Us at:
RJT Products
916 Schuyler Street
Rome, NY, 13440
Mon-Sat, 10:00am – 7:00pm EST
315.337.7655
or Toll Free at 1.866.976.5384
Shipping Policy
Orders are processed within 24-72 hours of receipt and shipped via Ground USPS.
Orders received and processed by 4pm Eastern Time, Monday through Friday, will be shipped the same day. Orders received and processed after that time, or on weekends, will be shipped the following business day.
How will my order be shipped?
Our standard method of shipping is USPS Ground.
UPS does not ship to P.O. Boxes.
What is the cost to expedite my order?
The rate below will be added to the standard shipping cost:
UPS Next Day Air - $35.00
UPS 2nd Day Air - $17.50
Ship and arrive at destinations Monday through Friday only. Deliveries cannot be made Saturday, Sunday or Holidays.
How is my order tracked?
A Shipment Confirmation will be emailed to you with a tracking number and scheduled delivery date.
If you place your order by mail, phone, or fax, and do not wish to provide your email address, you can contact us for your tracking number.
For offline mail orders please visit our Order Page where you can print an order form to be completed and mailed in.
If you are sending your payment by mail, please make check payable to RJT Products and send to:
RJT Products
916 Schuyler Street
Rome, NY 13440
Cancellation Policy
Orders can only be cancelled if they have not been shipped.
Once an order has been shipped, you must follow the Return Policy below.
Return Policy
We are strongly committed to providing our customers with top quality products, that’s why every item we sell is backed with a complete 100% Satisfaction Guarantee.
If for any reason you are not completely satisfied, you must follow the Return Process and we'll gladly exchange your purchase or refund your purchase price (less Shipping and Handling fees).
What is the Return Process?
Note: All returns, refunds, or exchanges must be pre-approved by RJT Products before any products are returned.
To make a return:
1. Contact Customer Support by email or phone within 5 days of receipt of product.
2. You will be given specific instructions for returning the item along with a
Return Merchandise Authorization (RMA) Number.
3. Return the item to the address given to you.
4. Write the RMA Number on the address label.
5. Keep your shipping records for proof of shipment.
Returns with a value over $100.00 should be insured.
6. All returned items are subject to a 20% restocking fee.
7. We are not liable for returned merchandise that does not reach the addressee.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund, in the same form of payment you used to make your purchase, within 5 business days of our receipt of your return.
